Every conversation your agent handles is reviewable, scoreable, and intervenable.
The Inbox view
Every conversation shows up in your Inbox in real time. Filter by status (active, waiting, resolved) or assignee. Click a conversation to see the full transcript and intervene at any point.
Quality scoring
Each AI reply is auto-scored on accuracy, tone, and helpfulness. Use the Quality tab to spot drift early — for example, if accuracy drops on pricing questions, that's usually a knowledge-source gap.